Our #1 mission is to create a retail environment where we continually exceed our customer's expectations in every business transaction. Our dealership blog was specifically created to allow you the opportunity to share your experience with others in an effort to "Elevate The Customer Experience" beyond expectation.
Please take a few moments to register and leave us a comment, ask a question about your experience (good or bad) or make suggestions as to how we can make purchasing or servicing a vehicle more enjoyable. We look forward to your comments and/or suggestions.
11 comments:
I came to your store yesterday and had a deal in writing from your sales manager, Anthony. After 30 minutes of waiting with no explanation, they would not finalize the dal and did not return calls. Bad busines
Scott, please accept our apologies. Unfortunately we were extremely busy and the process of buying and selling a car is time consuming. Now that the transaction is finalized I'm glad that everything worked out in the end and that you're the proud owner of a 2007 Toyota Camry LE Sedan. Welcome to the Toyota family! Tony Stubblefield VP/GM
A recent email from a Customer:
Tony,
Last week I had a problem with my 2002 Toyota Tundra....the check engine light came on, and after some checking on the internet I realized that an O2 sensor was bad. I found out after a little research that this has been a common problem.
The next morning I drove into the service department unannounced and the service writer got my Tundra in and had it checked on the diagnostic machine and confirmed that I did, in fact, have a bad O2 sensor.
Here is the reason for this correspondence: So many times when people don't get taken care of properly, the business in question hears about the complaints, but when the customer's problems are taken care of in a professional and timely manner, it often goes unnoticed! I did not want this to happen this time. Your service personnel got my truck in and repaired very quickly, and I was able to use it that night as requested.
I was kept informed of the progress, and every single person who saw me standing around asked me if there was anything they could get me.
I know this kind of service does not happen by accident. It takes training, and I commend not only your service people, but also your staff for the training that, in my opinion, makes Reliable Toyota tops in service and customer satisfaction.
I do not know the technician's name who repaired my Tundra, but I hope you will pass my thanks and appreciation on to him, and all the other service people who had a part in this process, for a job "well done".
Sincerely,
R. Gerald Chism
Springfield, MO
I visited your store and was treated with respect and courtesy. Great sales personnel!
My wife and I have owned a few toyotas and serveral "other" vehicles and we are tired of paying for constant repairs and loosing so much money on "other" products and we are back at your lot looking for a toyota. We feel no preasure to buy and your service has always been friendly and informative, thanks The Ashworths
We recently purchased a 4-Runner from Reliable (after a bad experience locally). Our salesman, Warren, was great. We had to come back for accessories to the service department, and again, a great experience. Everyone is nice, friendly, patient, etc. We will drive the extra distance for this type of service/experience!!!
I arrived hoping to leave in a new car... instead I left in my tired old car that I cannot wait too leave behind. However, I am still a very satisfied (soon to be) customer. I explained what I am looking for in a vehicle and what sort of payment I need. We discussed some options & I was given a test drive & it came back that we couldn't get a monthly payment that I can be comfortable with for my desired ride! Now the salesman could have tried to pressure me into a less expensive car that I don't want or dismissed me completely. Instead, we figured out what it is going to take to get me into a the car I really do want with a monthly payment that isn't forcing me into a thrice daily diet of Top Ramon.
Last night I was looking at a Yaris (which was a fantastic car that drove surprisingly well) & wanting to shop for a Scion or Matrix. Now that will be possible, except in early spring of 2008! Besides, this gives me plenty of time to settle on a color - Black Berry Crush Metallic, Black Sand Pearl, Hypnotic Teal Mica...
Even though this was the first time I had ever been car shopping & not come back with anything, it was a very pleasant experience. Yes, I will be back to buy my Toyota... with the service I have received so far I know I will be a truly satisfied customer.
Thanks,
Sonja Bovenkerk
I purchased a used 4Runner Sport from your lot on 02/25/08. On Sat. 03/08/08, two check engine warnings lights came on. The car went into your service dept. on 03/10/08. In order to pick-up the vehicle, I was charged a $50.00 deductible! Is this typical, that customers are charged deductibles even only after 15 days of owning the newly purchased vehicle? I am disappointed.
Melanie Coffman
Within 5 minutes of writing my first comment I received a telephone call from Brad, one of the Sales Managers. He told me he was unaware that I was made to pay a repair deductible in so few days of my purchasing the vehicle, and said he would refund my deductible. I appreciate that very much, thanks for the follow-up and for fixing the situation, I appreciate it! I feel better now about my purchase.
Melanie Coffman
Tony - just wanted to let you know we had a great experience with Steve Roberts and Tom MacDonald (sp?)in purchasing a used truck. Steve did a great job staying in contact with us, serving as our advocate. This is our second great experience in purchasing a vehicle with "you". Thanks again and please share Roxanne and my appreciation with Steve and Tom. Jim Mason
I just purchased my second truck from Toyota. I would like to thank Warren Molica for the over and above effort in making me happy. Cody Yake also did a good job. Warren Molica will be who I send family and friends to. He is a top notch man putting the customer wants and needs first. He also not only sells the vehicle but sells the services the dealership offers. He introduced me to several things I did not know was available there. I decided to purchase a second vehicle there too due in part to a young man in service named Ryan Dorsey. Ryan always goes above and beyond in his job when I come in for service. He is a very hard working young man and is an asset to your company. Servicing a vehicle is not my favorite thing to do and Ryan makes the visit a very pleasant and positive experience each time. I hope too that all the salesman learn a lesson from a veteran like Warren Molica. He does a GREAT job and has followed up with me several times already to make sure I am happy. Thanks to people like Warren Molica, Ryan Dorsey, and Cody Yake, I will return to Toyota in the future as well as refer family and friends.
Thanks,
Jackie
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